As a firm that delivers Software as a Service, we realize that customer support and resulting satisfaction is the most critical area that can have a direct impact our success. As such our focus is always on ensuring our customers use the software – and derive value out of it. We are conscious of the fact that our customers can always switch over to a better product and service and it is our constant endeavour to keep our offering competitive.
Multiple processes measure the customer satisfaction and delight at various levels with in our customer's organization. It is measured at all levels, right from the end users such as students and parents, to the top management. Regular updates in the form of weekly reports and newsletters to stakeholders ensure that they are aware of the incredible work happening behind the scenes and the exciting new features that are being added to the product.
The goal of our support team: “Turn every customer into a sales person”